our services
implementation
Emagine offers a rapid 9 week implementation service for its product to ensure Emagine CLMS goes to Market quickly with high impact.
A cross functional team of Marketing, IT/Engineering, Customer Care is created, utilizing our Best Practice implementation methodology framework, Marketing to One.
The framework takes into consideration the carrier’s Marketing priority to prioritise the high impact campaigns, to identify the exact scope of the campaigns and determine which campaigns will deliver high impact.
Our project engagement model will also build a project score card that allows both parties to rate performance on agreed milestones as the project proceeds and unless the requisite scores are met, the project effort is refocused until it is.
product support and operations (pso)
Emagine provides Production Support and Operations services. With full use of a support expert who oversees the Emagine environment, carriers are enabled to making operational checks on a daily, weekly and monthly basis, provide capacity management, training, tuning, reports and queries as and when required.
The PSO keeps the “machine” running, and through constant monitoring is best placed to predict and prevent possible upcoming issues.
marketing operations consultant
A Marketing Operations Consultant manages the end-to-end process of turning marketing ideas into live campaigns. Using Emagine’s best practice framework, the consultant provides real value-add for the campaign lifecycle – conceptualisation, design, operational, reporting and tailoring.
training
Emagine International provides the following training courses:
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Marketing Operations
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Description
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Campaign Management Standard
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Set up your first campaign, trigger participants and send them a communication. By the end of the course you will be able to set up, run and review sophisticated campaigns. Includes the Emagine Campaign Management methodology (process, documentation and testing).
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Campaign Management Advanced
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Learn to fully leverage this powerful campaign management tool. By the end of this course you will be comfortable setting up complex multilayered campaigns.
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Production Support & Operations
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Description
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Operational Support
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Learn the technical and back-end skills to keep the marketing automation environment running smoothly. This course teaches a support engineer monitoring techniques to prevent and troubleshoot issues in a timely manner.
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Technical/Database
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This course teaches you the skills to investigate the database layers and core components such as the communications engine, interface gateway and rewards gateway.
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Management
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Description
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General Overview - Campaign Management
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Whet the appetite with this two-hour general overview of Emagine’s Campaign Management capabilities. Includes examples of campaigns, with expected ARPU, retention and acquisition results.
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Call Centre
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Description
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Train the Trainer
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This package trains your call centre trainer, providing them with the information and materials needed to train your call centre staff.
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Testimonials
“This contract extension with Emagine further strengthens our well established and trusted relationship with Emagine and opens up new opportunities for us moving forward”
- Peter Smith, CIO, HK CSL
Next Steps
- Designed By
