customer loyalty
Emagine Customer Loyalty is a highly flexible and configurable points-based customer loyalty platform, enabling operators to cost effectively launch and manage a loyalty program as a key part of their customer marketing mix
The solution enables operators to award points or loyalty credits to customers based on their transactions (e.g. use of services, billed revenue, payments) and any other desired behaviour (e.g. direct debit, response to promotion, completion of surveys, etc). These loyalty points can be used to redeem rewards from a configurable list of rewards and partners.
The ease of configuration enables operators to keep the program fresh with the addition of promotions, specials, new rewards and new partners (e.g. ‘double points for calls in December’, ‘5000 bonus points for a new ADSL service’).
Emagine Customer Loyalty is especially strong in the online and mobile-related channels (Web, WAP, IVRS, SMS, Email, USSD) keeping ongoing administration costs to a minimum and stimulating the use of online channels to interact with the operator.
Emagine Customer Loyalty is fully Web enabled, and our Web ‘white sites’ are easily customised to the look and feel of your existing brand guidelines.
Contact us for more information on how we have achieved churn reduction and increase in ROI via our Customer Loyalty solution
